FAQs

General

Bookings

  • Which are the conditions for cancelling a booking?

    Bookings are confirmed only once 30% deposit has been transferred, via either bank transfer or credit card.

    Conditions
    In case of partial or total cancellation we charge the following penalties:
    Up to 30 days prior to arrival, no penalties (the deposit will be refunded)
    from 29 to 15 days prior to arrival, 40% penalty
    from 14 to 5 days prior to arrival, 70% penalty
    less than 5 days prior to arrival, 100% penalty
    no show: 100% penalty & we charge the balance for the booking.

    Partial or total cancellation of booking(s) in Peak Season
    we charge the following penalties:
    up to 50 days prior to arrival, no penalties (the deposit will be refunded)
    from 49 to 30 days prior to arrival, penalty 40%
    from 29 to 15 days prior to arrival, penalty 60%
    from 14 to 5 days prior to arrival, penalty 80%
    less than 5 days prior to arrival, penalty 100%
    no show: 100% penalty & we charge the balance for the booking.

    In case of late arrival or early departure we charge the due amount of the booking, without food&beverage services, i.e. dinner and breakfast. We recommend our Guests to subscribe Hogast „EuropäischeReiseversicherung“ travel insurance.

  • How can I pay for my stay and any extras taken in the hotel?

    We accept the following payments:

    cash (up to the limit permitted by Italian law)

    credit cards (Visa, MasterCard, Eurocard, American Express, Diners).

  • Can I insure the deposit paid?

    We advise you to take out “Europäische Reiseversicherung [European Travel Insurance]” with Hogast.

  • What are non-refundable prepaid bookings?

    Non-refundable prepaid bookings refer to the special offers on our website that provide a 10% reduction on the official rate.

    Bookings are confirmed at the time of payment of the total cost of the stay. This cannot be altered or refunded.

    For non-refundable prepaid bookings we will issue a plain ticket (no name on it) for tax purposes at the time payment is made. If you require a receipt for tax purposes we would ask you to notify us at the time of confirmation of booking, providing us with your full invoicing data.

  • How can I pay my deposit?

    Payment of the deposit is via bank transfer as follows:

    CASSA DI RISPARMIO, La Villa branch
    IBAN IT 06 I 06045 58180 000000053000
    BIC/SWIFT: CRBZIT2B076

    The deposit may alternatively be paid via credit card, providing the relevant data when booking or through click to pay on our web site (only with visa or mastercard credit card).

Miscellaneous

The management accepts no responsibility for personal items left unattended.